Warranty, Returns & Service
Last updated: 14 September 2026
These terms cover products and custom PCs bought from NSK Computer Zone Private Limited (“NSK Computer Zone”, “we”). They do not affect your rights under the Consumer Protection Act, 2019. Please keep your invoice — it is needed for every warranty claim.
Manufacturer (brand) warranty
- Every new product we sell is genuine and carries its manufacturer’s warranty. The period depends on the product and brand and is shown on the box or the brand’s website — ask us if you are unsure.
- Warranty repairs and replacements are decided by the brand or its authorised service centre. You can go to the brand directly, or bring the product to our shop and we will send it for you and keep you updated.
- Brand turnaround is usually two to four weeks and is not in our control. Where we can, we will tell you the expected time when you hand it in.
Dead on arrival (DOA)
If a product does not work when you first use it, tell us within 7 days of purchase. Bring it with the original box, all accessories and the invoice. After we check it, we will replace it, or send it for the brand’s DOA replacement where the brand requires that.
Custom PCs we build
- Every custom PC is assembled in our shop and tested before handover. Each part keeps its own brand warranty.
- For 12 months from delivery we fix problems caused by our assembly — loose or wrongly connected cables, fittings, BIOS settings and the like — free of charge at our shop.
- If a part fails, we diagnose the PC free of charge and handle the brand claim for that part. Where possible we tell you the options for staying up and running while it is away.
- Opening the PC to upgrade or add parts does not void this support, but damage caused while doing so is not covered.
Returns and exchanges
- Unopened products in their original sealed packaging can be exchanged within 7 days of purchase, with the invoice.
- Opened, installed or used products, software and licence keys, and parts ordered specially for you or used in a custom build, cannot be returned unless they are faulty — faulty products are handled under DOA or warranty above.
- When a refund is approved, it is paid to the original payment method within 7 working days.
What warranty does not cover
- Physical damage, cracks, burn marks, liquid damage or damage from drops.
- Damage from power surges or unstable supply — we strongly recommend a UPS or stabiliser.
- Products with removed or tampered serial numbers or warranty stickers, or repaired by someone other than the brand or us.
- Damage from overclocking, modified firmware or use outside the manufacturer’s specifications.
- Software problems, viruses, and consumables such as cables and thermal paste after normal wear.
Your data
Please back up your files before handing in a PC or storage device. Repairs and replacements can erase data, and we cannot be responsible for data lost during service. If you need data recovered, ask us for a quote.
Service and repairs
Checking a product you bought from us is free. For repairs outside warranty, or for products bought elsewhere, we tell you the cost and get your approval before any paid work starts.
How to make a claim
Bring the product and invoice to our shop at Dina Towers, 1st Floor, D No 23, Plot C162, Thillai Nagar 9th Cross West, Thillai Nagar, Tiruchirappalli, Tamil Nadu 620018 (Monday to Saturday, 10:00 AM – 9:00 PM), or contact us first on +91 88079 40774, WhatsApp or nskcomputer@gmail.com with your invoice number and a short description of the problem. You can also use our contact form.